KUALA LUMPUR: OCBC Malaysia has processed all customer sign-ups within the stipulated time, with no rejections throughout the four weeks since the rollout of the Pemulih (Pakej Perlindungan Rakyat dan Pemulihan Ekonomi) moratorium packages.
In a statement today, the bank said sign-ups related to consumer banking were almost entirely processed within the same day while for small medium enterprises (SMEs) and micro enterprises it was within seven days, well below the 14 days allowed for the exercise.
OCBC Malaysia comprises OCBC Bank (Malaysia) Bhd (OCBC Bank) and its Islamic banking subsidiary OCBC Al-Amin Bank Bhd (OCBC Al-Amin).
OCBC Bank chief executive officer Datuk Ong Eng Bin said the bank would continue assisting customers who were financially affected by the impact of the pandemic.
“We have developed a robust system internally to ensure processing of all sign-ups runs smoothly, so that customers can go about their rebuilding task without worrying about their loans and financing during these difficult times.
“I would like to emphasise again that customers should remain positive no matter how challenging the times are because help is at hand. We believe most of those who need assistance have already been attended to.
“However, if there remains anyone who has yet to sign-up and needs to, please do so online through our simple sign-up process,” he said.
Ong added that the bank remained comforted by the high vaccinations rates that the country had achieved although Covid-19 cases were still high.
“This points to a gradual reopening of businesses so the economy can get back on track and our customers’ livelihoods preserved,” he added.
Under the Pemulih package, customers may sign up online or at the bank’s branches for either a six-month deferment of instalments or 50 per cent reduction in instalments for six months.
To opt in for the programme, OCBC customers may sign up online using the bank’s simplified application process.
In addition to the basic moratorium programme, OCBC Bank offers its credit card members to convert their outstanding balances into a three-year term loan/financing with reduced interest/profit rates.
Source: New Straits Times
