KUALA LUMPUR: Proton has announced an enhanced assistance package for customers whose cars have been damaged in the recent floods by offering a discount on selected replacement parts as well as free towing and cleaning services.
In statement, the carmaker said it is providing a 50% discount on selected replacement parts for all its models except for the Proton X50 and Proton X70.
“Proton is deeply sympathetic to the plight of the victims of the recent floods as many of them consist of B40
“To date, our service centres have received approximately 600 cars and we estimate there to be many more that will arrive in the coming days and weeks,” said Proton Edar CEO Roslan Abdullah.
He added that the discount for selected part of the Proton X50 and X70 has been increased to 25% from 20% previously.
The discount for labour charges has also been boosted to 25%, which is applicable to all models.
All assistance benefits are offered at selected Proton 3S/4S centres and are subject to terms and conditions.
Additionally, customers insured under the Proton Insurance Programme (PIP) can also claim RM1,000 in flood relief benefits.
Meanwhile, Proton is also actively negotiating with banks to allow customers to pay for their repairs via instalment using their credit cards.
This will further assist their cash flow as they will neither be charged interest fees nor have to come up with a lump sum payment,” added Roslan.
For more information, customers can call Proton’s customer care line at 1-800-88-8398.
Source: The Star
