RAPID Rail Sdn Bhd, the operator of the Kajang Line MRT service, has apologised for the delay experienced by users due to technical problems at the Phileo Damansara MRT Station this morning.
This is due to one of the trains, number 22, having experienced technical problems when approaching the station.
In a statement today, the company said that the operation has activated an alternative service plan by using a track between Phileo Damansara station and Semantan station.
“The operation has activated an alternative service plan by using a track between Phileo Damansara station and Semantan station. Users from Kwasa Sentral need to get off and get an intermediary train at Phileo Damansara Station to Semantan Station and then continue their journey as usual,” it said.
Instead, users from Kajang have to get off and get an intermediary train at Semantan station to Phileo Damansara station.
This situation has caused the movement of the train to become slower and stop longer on the platform.
Rapid Rail says that the alternative service plans will continue to be activated until service returns to normal, and reminds its customers to follow the latest status of MRT services through the Rapid KL social media platform.
“Work to identify the problem is in full swing by the Rapid Rail technical team. The focus of the operations is to ensure that users can continue their journey to work safely,” it added.
Checks on social media showed long queues and packed crowds at some of the MRT stations as a result of the delay.
Source: The Malaysian Reserve
